QUALITY

Our ISO Quality Pledge - Do It Right the first time - Never pass on a defect to the next team member - Vigorous pursuit of constant improvements - Standardize work, which ensures consistent correct results - Problem solving, which always looks for root cause and not a temporary solution - Fix it now.

Our quality statement says a lot about our focus on our customers and our commitment to a business culture that promotes teamwork, quality, and responsibility in all of our team members.

Quality does matter for Futura Industries, and we go to great lengths to monitor and improve upon it! In the never ending quest to get your product out the door right each and every time, we measure numerous statistics internally. We measure First Pass Yield, Customer Hassles, Return Material Authorizations, Plant Scrap, Extrusion Press Recovery and On-Time Delivery to name a few. It all boils down to just a couple of key factors to you, the customer.

• You want your product delivered when you wanted it, and how you wanted it.

Not too much to ask, is it? So how did we do in 2006?

One measurement that says it all, is what percentage of the 14+ million pounds of aluminum extrusions we manufactured and delivered to you, was just what you expected? How about 99.75% for all of 2006. We have an organization that is fixated on making your products right the first time. Becoming a customer of Futura Industries means less time spent returning material, and more time getting your product when you wanted it. Futura Industries can truly make a difference to your business.

Futura Industries is ISO 9001-2000 registered. The quality management principles, defined in the ISO standards, are used in the daily operations of our company to remind us of the need for customer focus while involving every one of us to improve our company's performance.

Link to ISO 9001:2000 certificate in PDF format